Terms & Conditions

1. Scope and provider

These Terms & Conditions ("Terms") govern all contracts between the provider of CreatorShield AI (contact and provider details: see Legal notice) and users ("Customer") who purchase a paid plan or a credit pack via usecreatorshield.com or its subdomains. Deviating terms of the Customer apply only with the provider's express consent.

2. Description of services

CreatorShield AI is a software-as-a-service tool that automatically analyses submitted content (including designs, book covers, titles, slogans, listing and video texts) for typical risks (including trademark, copyright, personality rights and platform policies). The result is provided as a risk report with score, categories and notes.

The service does not constitute legal advice and does not guarantee that analysed content is lawful, non-infringing or accepted by any specific platform. The Legal disclaimer applies in addition. The Customer remains responsible for the final review and publication of their own content.

3. Formation of contract

The display of plans on the pricing page does not constitute a binding offer. By completing checkout via our payment processor Stripe, the Customer submits a binding offer. The contract is concluded upon confirmation by the provider or upon activation of the plan/credits in the Customer's account.

4. Prices and payment

The prices shown on the pricing page at the time of ordering apply. Payment is processed exclusively via Stripe Payments Europe, Ltd. Stripe's payment and privacy terms apply. The provider does not receive complete payment-instrument data from Stripe.

Where the provider is a small business within the meaning of § 19 UStG (German VAT Act), no VAT is shown pursuant to § 19 UStG. Otherwise, prices include statutory VAT. The applicable tax note is displayed at checkout and on the invoice.

5. Term and termination

Credit packs (Starter, Pro, Bulk): The purchase is a one-off service. No subscription and no automatic renewal arises. Unused credits expire as stated on the pricing page.

Unlimited subscription: The subscription starts on the booking date with the term shown on the pricing page (typically monthly) and renews automatically for the same period unless cancelled by the end of the current period. Cancellation is possible at any time in the customer area and takes effect at the end of the current billing period.

6. Right of withdrawal for digital services

Consumers are generally entitled to a right of withdrawal under § 355 BGB (German Civil Code). You may withdraw from the contract within 14 days without giving reasons in text form (e.g. by email to the address in the legal notice).

Important note on expiry of the right of withdrawal (§ 356 (5) BGB): For contracts for the supply of digital content not on a tangible medium and for immediately usable digital services, the right of withdrawal expires if

• the Customer has expressly consented to the provider beginning performance of the contract before the withdrawal period has expired, and
• the Customer has acknowledged that they lose their right of withdrawal upon the provider beginning performance.

This consent is actively requested at checkout. Without active confirmation, the service (credits, Unlimited access) is not immediately unlocked.

7. Refunds

In addition to the statutory right of withdrawal, the provider offers a voluntary refund policy. Details – in particular the 14-day period, the pro-rata refund for unused credits and the ability to cancel the Unlimited subscription at any time – are described on the pricing page under "Refund policy" and form part of these Terms.

8. Customer obligations

The Customer must keep their login credentials confidential and must not use the service for unlawful purposes. Automated querying that endangers system stability is prohibited, as is reproducing the provided reports or offering them to third parties as legal advice.

9. Limitation of liability

The provider is liable without limitation for intent and gross negligence and under the German Product Liability Act. For slight negligence, the provider is liable only for breach of material contractual obligations (cardinal duties) and limited to the foreseeable damage typical for the contract.

In particular, the provider assumes no liability for decisions the Customer makes on the basis of the automated risk analysis (e.g. publication or non-publication of a piece of content), or for suspensions, takedowns, cease-and-desist letters or proceedings by third parties or platforms. The Legal disclaimer applies in addition.

Liability for data loss is limited to the typical recovery effort that would have occurred if the Customer had made regular, appropriate backups.

10. Availability

The provider strives for high service availability but does not owe any specific uptime. Maintenance work, outages of third-party services (Stripe, cloud providers, AI providers) and force majeure may lead to temporary restrictions.

11. Changes to the Terms

The provider may amend these Terms with effect for the future where this is necessary for legal, technical or economic reasons and does not unreasonably disadvantage the Customer. The Customer will be informed of material changes by email and given the opportunity to object or terminate.

12. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection rules of the state in which the Customer has their habitual residence remain unaffected. Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. The provider is neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.